We do our very best to ensure have all the info they need before they check out. This is so we can do our part to combat unnecessary waste as we are a made to order company. As clearly stated in our policy, which all customers are required to confirm they have read and agree to before they can check out, we charge a 10% restocking fee for returns of 3 or more dresses (this will be reduced to 2 or more dresses in the near future). We’re terribly sorry for any confusion regarding our return policy. The only downfall was no pockets in this dress but I won't let that break my thoughts on it. And I didn't keep my phone on me for selfies. We have not gotten any of the photos from the wedding back. It was a pretty easy process for me and I was happy with the outcome. I was told by many I had the best dress and I'd have to say that's because it was good quality, for really a pretty fair price. The dress looked beautiful and I felt comfortable in it. Thankfully I picked a dress that was a corset back in case I fluctuated in weight, and I'm happy I did! I only had to have a few very minor alterations, and really wouldn't say I needed them, but the seamstress and I decided it would look better if we did this. I contacted my seamstress and kept her updated on when I'd be home and everything the entire process so she could fit me in. I figured it would be best as the wedding and the seamstress I wanted to use was in my home state, and I live a good 15 hours away from there. I decided to order a custom size so hemming, if needing any would not be extensive. I did the try on at home option to find which I liked on me the best, which I absolutely loved that they had that option! I actually went with a dress I didn't think I'd end up going with, and my favorite upon ordering the try on was actually my least favorite on. I did order from other companies but really wasn't happy with them. I was recently in a wedding where the bride just said what color she wanted and floor length.
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